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FAQs

I would like a custom order? Is this possible?

Of course! If you have a bespoke list of items you would like, just get in touch with us and we can advise you how to best place your order.

Are my labels waterproof?

The white labels are water and oil resistant, but please note they should not be submerged in water for long periods of time and are not dishwasher safe.

The clear and brown Kraft labels are not waterproof, but can be wiped with a damp cloth.

I'm not ready to use my labels yet. Where should I store them?

Any type of labels should always be stored in a dry and dark place. Please, note our white waterproof labels should be applied within 4 weeks of receiving them, as otherwise, whilst still on the sheet, the glue may be compromised and they may not peel properly.

Will the labels work on Kilner-type jars?

Unfortunately, Kilner-type jars tend to narrow down towards the top and the bottom of the jar, which means a square or rectangular label does not have a flat surface to stick to and will ripple at the top and at the bottom. To avoid this, please opt for a smaller size label and ensure the flat surface is big enough for the label to be applied correctly.

How are my items delivered?

Each label bundle is enclosed in a waterproof cellophane wallet and placed in a hard backed envelope for extra protection to make sure you receive it safely.

Other items, such as jars and bottles are carefully packaged in environmentally friendly materials that are responsibly sourced and recyclable.

How long until I receive my order?

Your order will be processed within 7 working days and sent by 2nd class Royal Mail service or other courier service.