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Delivery & Returns

 

Delivery

Most of our products are made to order and will take between 5 to 7 working days to be dispatched, however we will always aim to post them as soon as possible.

UK Shipping:

We send most of our items by Royal Mail and UPS:

  • £1.50 for Label Collections
  • £2.50 for Label Collections to Channel Islands and ROI
  • £4.50 for other items under 2kg
  • £6.50 for other items over 2kg

 International shipping:

  • Worldwide Tracked & Signed Service for Label Collections - £10.00
  • ROI Shipping - £15.00
  • Other items to EU countries - £35.00

Please be aware, since Brexit all EU countries (including ROI) charge their own taxes on goods imported from Britain. We will not be liable for any customs or VAT levies applied by the local authorities once the goods reach your country. If you do not accept delivery and the goods do not get returned to us by the courier you will unfortunately forfeit your refund.

For current customs fees, please check your local government website.

 

Returns & Refunds

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 14 days from when you have received your items. You can return your product for a refund to the original payment method by getting in touch with us on info@thepaperandink.co.uk

Returned items must have no visible signs of wear or use and be returned in their original product packaging. When you return your parcel, please retain your proof of postage in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. 

If the returned item is used, damaged, or missing any parts, or is damaged during return delivery because it wasn't packaged correctly, we will not be able to process the refund and would advise to make a claim with your courier service provider.

Please note that the return postage fees are at the cost of the buyer. 

Exceptions:

  • Discounted items are final and cannot be returned or exchanged
  • Any bespoke labelled items cannot be returned or exchanged
  • Please ensure your personalisation is correct, as we cannot accept returns where personalisation has been incorrectly spelt by the customer

Please get in touch if you have any questions or concerns about your specific item. 

Shipping Address Policy

Please, note it is the customer’s responsibility to review and ensure that the shipping address entered at the checkout is correct. Refunds or exchanges will not be issued on the basis of an incorrect address.

If the goods are returned to Paper & Ink due to an incorrect/undeliverable address, shipping charges will not be refunded and the customer will have to cover the charges for a re-delivery.

Items damaged in transit

We kindly ask that all items are carefully inspected upon their arrival. Although we take utmost care when packaging our items, they may get damaged whilst in transit.

Please make sure you contact us within 48 hours of the receipt of your goods if they arrive damaged. We will either refund or replace your damaged items free of charge.

If the goods have been with you for longer than 48 hours, we cannot take any responsibility for any damages.