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Delivery & Returns

Delivery

Most of our products are made to order and will take between 5 to 7 working days to be dispatched, however we will always aim to post them as soon as possible.

UK Shipping:

We send most of our items by Royal Mail and UPS:

• FREE shipping for Label Collections

• £2.50 for Label Collections to Channel Islands and ROI

• £4.50 for other items under 2kg

• £6.50 for other items over 2kg

 

International shipping:

• Worldwide Tracked & Signed Service for Label Collections - £10.00

• ROI Shipping - £15.00

• Other items to EU countries - £35.00

Please be aware, since Brexit all EU countries (including ROI) charge their own taxes on goods imported from Britain. We will not be liable for any customs or VAT levies applied by the local authorities once the goods reach your country. If you do not accept delivery and the goods do not get returned to us by the courier you will unfortunately forfeit your refund.

For current customs fees, please check your local government website.

 

Returns & Refunds

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of purchase. You can return your product for a refund to the original payment method by getting in touch with us on info@thepaperandink.co.uk

Exceptions:

• Discounted items are final and cannot be returned or exchanged

• Returned items must have tags still on and be returned in original product packaging

• Returned items must have no visible signs of wear or use

As most of our items are custom made, we can only accept return requests if the item is faulty or not as described. Please get in touch if you have any questions or concerns about your specific item. Please ensure your personalisation is correct, as we cannot accept returns where personalisation has been incorrectly spelt by the customer.